Air Canada vs. United – Which Is Better? [2024]

When it comes to choosing an airline for your next journey, you’re likely to have a range of options. Two major players in the industry, Air Canada and United Airlines, often come up when you’re searching for flights to certain parts of the world.

But is which is better? They both are Star Alliance members, after all…

Let’s compare these two carriers to help you make an informed decision!

History of Air Canada and United Airlines

Air Canada is the flag carrier and largest airline of Canada. It was founded in 1937 and operates both domestic and international flights, serving over 200 destinations worldwide. Air Canada is headquartered in Montreal, Quebec, and its primary hub is at Toronto Pearson International Airport. The airline operates a fleet consisting of various aircraft types, including Airbus A320 family, Boeing 737, Boeing 777, and Boeing 787 Dreamliner. Air Canada offers a range of services from economy class to premium cabins, along with its frequent flyer program called Aeroplan.

United Airlines, commonly referred to as United, is a major American airline headquartered in Chicago, Illinois. It is one of the world’s largest airlines and a founding member of the Star Alliance, which is the world’s largest airline alliance. United operates a comprehensive domestic and international route network, with flights to over 300 destinations in more than 60 countries. The airline’s primary hubs are located at Chicago O’Hare International Airport, Denver International Airport, George Bush Intercontinental Airport in Houston, Los Angeles International Airport, Newark Liberty International Airport, San Francisco International Airport, and Washington Dulles International Airport. United Airlines operates a diverse fleet of aircraft, including various models of Airbus and Boeing airplanes.

Route Network and Destinations

Air Canada is the flag carrier and largest airline of Canada. It boasts an extensive route network, connecting passengers to over 220 destinations worldwide. This includes a strong presence in North America, Europe, Asia, and South America. With multiple hubs in Canadian cities such as Toronto, Vancouver, and Montreal, Air Canada provides excellent connectivity within Canada and internationally.

United Airlines is a major American carrier with a global presence. It operates an extensive network with over 350 destinations, making it one of the largest airlines in the world. United’s hubs are strategically located in major U.S. cities, including Chicago, Denver, and Houston, allowing for efficient domestic and international connections.

Winner: United Airlines, due to its larger global network and broader reach.

Cabin Classes and Comfort

Air Canada offers a range of cabin classes, including Economy, Premium Economy, Domestic First Class, and Signature Class. Their long-haul flights often feature lie-flat seats in Business Class, providing a comfortable experience for passengers on extended journeys.

United offers similar cabin classes, including Economy, Economy Plus, Domestic First Class, and United Polaris. The airline has been investing in upgrading its fleet and cabin interiors, offering improved seating and in-flight entertainment options for passengers.

Winner: This category is a tie, as both airlines offer competitive cabin classes and continue to enhance passenger comfort.

In-Flight Entertainment and Wi-Fi

Air Canada provides passengers with a variety of in-flight entertainment options, including a large selection of movies, TV shows, and music. Many of their aircraft are equipped with touchscreens and USB charging ports. Additionally, Air Canada offers Wi-Fi on many flights, allowing passengers to stay connected while in the air.

United also offers an impressive in-flight entertainment system, with a wide range of options on most flights. They have upgraded their fleet to include Wi-Fi on many aircraft.

Winner: Both airlines offer strong in-flight entertainment and Wi-Fi options, making this category another tie.

Frequent Flyer Programs

Air Canada’s frequent flyer program is known as Aeroplan. It offers a range of benefits, including the ability to earn and redeem miles on partner airlines within the Star Alliance network, which includes United Airlines. Aeroplan members can also enjoy elite status perks and exclusive lounge access.

United Airlines operates the MileagePlus frequent flyer program. Like Aeroplan, MileagePlus members can earn and redeem miles across the extensive Star Alliance network, including Air Canada. United’s program also offers elite status tiers and lounge access.

Winner: Air Canada. While both airlines are part of the Star Alliance, Air Canada is my personal favorite for award flights.

Customer Service and Reputation

Air Canada has faced criticism in the past for its customer service, particularly regarding delays and baggage handling. However, the airline has been making efforts to improve its reputation by investing in better customer experiences and modernizing its fleet.

United has also had its share of customer service issues in the past, but it has worked on improving its image through initiatives such as training programs for employees and enhancements to its onboard services.

Winner: This category is a tie, as both airlines have made strides in improving their customer service and reputation.

Closing Thoughts

Choosing between Air Canada and United Airlines ultimately depends on your specific travel needs and preferences. United Airlines offers a larger global route network, while Air Canada excels in serving Canadian destinations and offers a great frequent flyer program. Both airlines provide competitive cabin classes and in-flight entertainment. Ultimately, Air Canada and United Airlines both have much to offer and both are solid choices for your next journey.

Do you prefer Air Canada or United? Leave a comment!